Jeff Bezos (Amazon) on customer feedback
A lot of people often misunderstand how they should utilise customer feedback. People often cry ‘design by committee’ or the opposite.
Jeff Bazos has a good point on this.
Think Long Term - On feedback and being misunderstood: If we think we are right, then we continue.
If we are criticized for something we think we’re wrong on, we change it, we fix it.
It’s really important to think about this things, but never to buckle to standard kind of pressure that forces really short term kind of thinking. It’s a competitive advantage to think long term.
- Jeff Bezos
Source: http://www.youtube.com/watch?v=-hxX_Q5CnaA&t=3m55s (3 mins 5 secs)
